How to design your beverage menu for profit
Have you thought about your beverage menu lately? Sure, it might not be as prominent as your food menu, but it’s just as important and contributes to your sales. The [...]
Allergen awareness in food service
For many, food allergies are a way of life and put considerable strain on their ability to go out for a meal with family and friends. To be clear, we [...]
10 Tips for Incoming Food Shipments
What’s your procedure for receiving food shipments? Incoming shipments should be checked at your convenience, not the convenience of a hurried driver or delivery person. Food is your raison d'être. [...]
Supplier management – How to maximize profit
Review your suppliers and check your supplier procedures to reduce inventory waste. Not all companies purchase in such high volumes; nevertheless it is still a good practice to review your [...]
Supplier relations I
Manage your suppliers to reduce costs and waste. Get your suppliers on-side and maximize profit. How do you get along with your suppliers? Is your relationship adversarial or co-operative, or [...]
Does your stock rotate
What is good inventory management? Reduce your costs by managing your inventory. Inventory management is as much about careful procurement strategies as it is about taking care of it once [...]
It’s a sales job
Front-of-house food and beverage industry workers are salespeople! Surprisingly, many people in the food and beverage industry don’t understand that they are actually in the sales business. I teach and [...]
What you need to know before opening a pub
In restaurants, food sales are the primary service of the business where beverage service is an add on to engage and enhance the dining experience. A pub on the other [...]
Money doesn’t always fix it
Higher compensation (wages) is not the only way to reduce turnover and increase employee morale. Tossing money at a problem is not likely to fix it, at least not in the [...]
Turnover epidemic
How do you reduce high staff turnover in the food and beverage industry? Improve your customer experience with these tips. I’ve written on this topic before and it is [...]
Why up-selling is a good thing
What’s a good way to increase profit on every cover in your restaurant? Careful and sensitive up-selling. Many in the hospitality industry rave about up-selling, but few put a dollar [...]
Productivity standards: $450 = $7,500
Pay attention to employee productivity and staffing levels to optimize labor cost. Managing employee productivity is an essential business skill for any company, and is of course inextricably linked to [...]
What’s sold vs what’s consumed
Creating standardized recipes is a good way to maintain consistency and keep costs down.It’s all about consistency. This is an essential part of food production and ensures that you meet [...]
Food and beverage profit
Food and beverage profit sometimes feels illusive and for good reason. Changes in labor laws and minimum wages as well increased challenges in F&B supply chain management continue to pull [...]
Company culture: A place where people want to work
Hiring staff members is similar to bringing in customers. Customers often ask themselves: “why should I buy from you?” and staff members often ask: “why should I work for you?”. [...]
Food purchasing – single versus multi-supplier strategies
One of the first major cost control points for food cost is food purchasing. What and how much to order, information from the sales mix as well as anticipated business [...]
Recruiting kitchen staff
What new ways are there to recruit the best kitchen staff? Here are some tips. Recruit from cooking schools. The students are chefs-in-training and are more than keen to work [...]
Arguments against standard recipes
How do you standardize recipes for reliability and consistency and how does it affect your bottom line. Standardization of your recipes looks after a few things; mainly the quality and [...]
To share or not to share
How transparent should you be in running your business? What information should you share with your staff? I’m all for transparency in business, but then on the other hand [...]
It’s OK to have a drink
Should your staff drink on the job? The food and beverage industry is often characterized by employees that work hard and play hard. Don’t confuse the two. Employees should [...]
One-hit wonders! Got Any?
How do you optimize the costs on your menu? Standardize your dishes. This is always a favorite item for me to look for on a client’s menu, especially when it [...]
Employee retention and change
How do you reduce staff turnover in your restaurant? Follow these tips to work on that risk of high turnover in the hospitality sector. It’s never business as usual and [...]