Higher compensation (wages) is not the only way to reduce turnover and increase employee morale. Tossing money at a problem is not likely to fix it, at least not in the long term. There are other matters at play that need to be addressed, and higher wages will only work for so long before staff members move on to work for your competition.
When employees are receiving a fair wage in the first place, other strategies can be used to help reduce employee turnover and build a strong team.
High employee turnover and low morale are challenges in many industries but seem to be chronic in the hospitality sector. Fortunately there are strategies we can use to improve retention and help increase morale, or at the very least help it from becoming chronic and more problematic.
Here are some areas to consider. They aren’t in any particular order, as I believe they are all vital. Having said that, if there was one thing that I would put above all others, it’s communication
Think about these:
A significant investment is required to recruit, train and supervise all of your staff members. Hopefully, as a direct result of well thought-out recruitment, hiring, orientation and training programs, your employees will gain knowledge, skills and work experience and choose to stay and contribute this knowledge base to their own success as well as the success of the company. It’s always worth the extra effort to get it right from the beginning and plant the seeds for your employees to perform successfully within your establishment. If you can put this effort into your employees from the beginning, they will, in turn, put the effort into making you more successful as well. That means higher profit for you and more stability for your employees!
How do you reduce high staff turnover in the food and beverage industry? Improve your customer
experience with these tips.
I’ve written on this topic before and it is one of so much significance to the hospitality industry that it’s most likely a topic I will return to again. Why? Because customers and clients hate staff turnover! Customers come to your establishment for several reasons, the least of which is consistent service. Staff turnover gives them anything but.
Turnover is a cycle and one that I don’t always believe is the fault of the job market, economy, location or many of the other causes we suggest it is. Turnover makes your establishment far less attractive, and customers usually demonstrate their dissatisfaction by not returning. Inconsistent service continues to spiral out of control and in the end slows you down completely, leaving the remaining staff and managers ill-tempered and burnt out. This is NOT a recipe for success in business.
There are no easy answers to staff turnover, but here are four things that can help mitigate the problem:
Mike has worked across Canada as a food and beverage professional and currently divides his time between writing and teaching people how to start and run their own businesses.